Julie Nabors.

Julie comes from a diverse corporate background, bringing a blend of experience in marketing, client advocacy, and customer experience (CX) support across multiple industries. Her career spans legal media and technology solutions, avionics manufacturing, automotive retail (notably facilitating Toyota’s CX improvement program), public and private education, and family law.

With a passion for change management and continuous improvement, Julie is driven by a commitment toward stakeholder satisfaction. She believes that this focus is crucial for attracting and retaining both customers and talent. Julie’s expertise lies in brand management from the inside out, specializing in identifying procedural gaps and opportunities, as well as addressing normative habits that impact employee turnover, succession planning, retention and nurturing of talent, and client loyalty.

Julie’s broad experience across public and private sectors, coupled with her understanding of federal and state regulatory matters and compliance and board room politics, allows her to empathize with both the buy side and sell side of the law firm-client relationship.

One significant trend Julie has observed is the impact of legal technology integration. She notes large discrepancies in onboarding procedures, expectations from both firms and clients, and inconsistencies in technology adoption and usage. Julie believes that maximizing these investments requires dedicated attention and is an opportunity to impact the client’s experience.

Julie possesses a keen ability to identify opportunities, craft strategies, and help organizations to develop action plans to achieve business objectives. Her key areas of expertise include:

• Client Experience Improvement: Enhancing client satisfaction and loyalty through targeted strategies
• Strategic Relationship Management & Client Advocacy: Building and maintaining strong client relationships
• Procedural Support: Assessing and building sustainable support processes such as for managing complaints and integrating new technology
• Conflict Resolution Training: Delivering workshop on conflict modes and responding to conflict within the workplace and when resolving client complaints
• Strategic Marketing Support: Providing insightful marketing feedback and strategies to support business growth
• Marketing Copywriting: Creating compelling marketing content to engage and attract clients
• Copywriting Coach: Providing firms with training and support for client-facing communications

Julie’s holistic approach and broad industry experience support each organization’s personalized journey toward continuous improvement and excellence in client and employee satisfaction and targeted benefits including improving client loyalty, referral business, efficiency, accuracy, ROI on technology solutions, and reducing turnover and loss of talent